1. How can I contact you?

You can contact us by sending an email to glowave.nl@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. Do you offer refunds?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on the product and the destination. Generally, it takes 7-20 business days for our products to be delivered. Please note that due to the current global situation, there may be some delays in shipping. We appreciate your patience and understanding.

5. Can I track my order?

Yes, you can track your order. Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

6. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and PayPal. You can choose your preferred payment method at the checkout.

7. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be some restrictions and additional fees for certain destinations. We recommend checking with your local customs office for more information.

8. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, it cannot be canceled.

9. Are your products safe to use?

Yes, our products are safe to use. We work with reputable suppliers who adhere to strict quality standards. However, we recommend reading the product instructions and guidelines carefully before use to ensure proper usage and safety.

10. How do I return a product?

If you would like to return a product, please contact us within 30 days of receiving your item. We will provide you with further instructions on how to proceed with the return. Please refer to our refund policy for more details.